If there’s one truth about customer experience it’s that every company has a different one. Some companies are known for compelling customer experience. Others are known for a consistently terrible customer experience. Therefore you can assume your customer experience is not an accident. Generally the companies that offer a wonderful customer experience make a concerted effort to build one.
Just try to picture paint: Blue sky, crystal water, sun, waves, beach, silent, a wonderful book and cold drink – Day dreaming, right? If you are managing projects, campaigns, people, events you know that you have to plan these for August when no much is happening though you might need it now. What to do ? Get a Passport to Life !